Job Offer: TECHNICAL ADVISOR GERMANY

Lausanne – Switzerland – Permanent position

NayaMed is looking for a regional Technical Advisor. This role entails assisting electrophysiologists, cardiologists and clinicians in managing the programming of medical devices (pacemakers and defibrillators). As part of a centralized Care Center Unit, the Technical Advisor will work at the company’s headquarters.

Job description:
– Provide remote training of hospital staff on the medical device technologies
– Advise clinicians on device programming during implants, follow-up visits and troubleshooting situations
– Answer customers’ queries regarding technical issues, rapidly and precisely
– Help customers in managing product stock at hospital level using internal Inventory Management System
– Proactively contact the customers for training and helping them with new or changed features
– Play active role in the customer experience and collect info appropriately in the internal CRM system
– Support the sales process in relation to technical and administrative issues
– Animate community initiatives as an expert on the products
– Collaborate with the marketing team in order to develop new products and solutions, optimize processes at customer level
– Actively participate in internal and external education with technical and clinical literature

Who we are looking for:
– Higher education or degree in engineering, biomedical engineering degree preferred
– Other relevant background or education can be medical or paramedical
– Experience in medical devices, experience as a Technical Consultant in Cardiac Rhythm Management is a plus
– Spontaneous and friendly personality, service-minded
– Must be able to work well within a multicultural environment
– Must have excellent communication, interpersonal and computer skills
– Should be able to ameliorate customer service and all the staff’s skills
– Must be able to manage, use, and populate a knowledge database
– Good technology skills in relation with web support and unified communication
– Must be able to adapt well to change, enjoy working in a fast-paced environment
– Capacity and willingness to learn fast
– Should derive energy from helping others
– Fluency in German is mandatory; English and French would be seen as strong assets

If you are interested, please send your CV and cover letter to steve.forrer@nayamed.com